FAQ

Frequently Asked Questions

Reliable Answers to Our Most
Common Questions

The pinnacle of industrial laundry in the region.

How do I book a consultation?

Use our contact form to provide us with your basic requirements and we will visit you at your convenience.

Is your laundry more expensive than my current provider?

Despite the incredible quality of the service, Miracle Wash is competitively priced from P35 to P39.5 per kilo. Furthermore when the up to 30% increase in linen life is taken into consideration, our price point can provide an attractive saving over time. Also, check out our savings calculator for more information.

Is there a minimum order quantity?

Due to the scale of our operation we aim for hotels of at least 15 rooms on an annual contract. We can also handle laundry over-spill for larger hotels in busy periods.

How long does the service take from pick up to delivery.

We aim to collect your linens, professionally wash, dry and fold them and get them back to you all within 24 hours.

What kind of detergents and cleaning products do you use?

We use a range specialized industrial laundry cleaning products from Europe. These are specifically designed to perform well with the precise temperature control provided by our machines. They recommended by the manufacturer.

Are there any fabrics you don't clean?

Our process is focused on hotel linens, generally speaking these comprise of cotton, acrylic, poly-cotton or polyester materials. Our machines are capable of washing other materials and this will be assessed during your registration consultation.

How can I pay for the services?

We accept bank transfers and leading credit card payments.

Wash, Dry and Fold

What if my linens are damaged?

We check all linen manually before it enters the machines, logging and photographing any damage. This is repeated when it has completed the laundry process. We cover the cost of any damage occurring within the laundry cycle.

What is included in your service?

We collect your linens, segregate, inspect, pre-treat any stains, wash, dry, iron & fold and deliver.

Do you have the capacity for my hotel linen?

Yes, we are currently running at around 80% capacity for the day shift. We have the floor space to double our equipment capacity and we also have a night shift planned for the future.

Do I need to weigh my laundry before collection?

Your laundry can be weighed in your presence on collection if you require, and delivery by our collection and delivery drivers. Generally, because we bill for dry, completed, linen weight, our clients are happy to forgo weighing at time of collection.

What temperature do you wash the clothes at?

Each linen type has it's own computer controlled program to regulate temperature but generally speaking we wash at 55C

Do you offer a referral incentive?

Yes, we will provide 5% of the first completed year of referred business to the referrer.

What equipment do you use?

Water Purification

Washing Machines

Drying Machines

Flat Work Ironing Machines

Water Heater

Generator Backup

Water Purification

Deep Well and Water Purification Plant

Our 20,000 holding tank feeding our filtration system provides a reliable water supply, water conservation, better water quality and energy savings. Our five stage filtration system ensures the water we wash with is as clean and free from dissolved metals and particulates as many mineral water supplies.

Washing Machines

GIRBAU HS6032 High speed inteli-control industrial spin washing machines

Clean: The HS6032 washing machine uses high speed spin technology and computer-controlled detergent supply to provide exceptional cleaning
performance every time.

Efficient: The inteli-control technology of the HS6032 enables efficient and precise control of the wash cycle. This helps reduce water and energy consumption for
a more sustainable operation.

Capacity: The HS6032 has a large capacity that enables high-volume washing, which is ideal for commercial and industrial laundry operations.

Durable: The HS6032 is built to last, with a robust construction that can withstand the demands of daily use.

Central Detergent Supply: The centrally fed detergent supply system of the HS6032 eliminates the need for manual dosing, reducing the risk of over-dosing or under-dosing. This helps ensure consistent and effective cleaning results every time.

Drying Machines

GIRBAU ED 660 124000 BTU industrial drying machines

Fast: The ED 660 features a nominally 24-minute cycle, which allows for fast drying times. This ensures that your laundry is dried quickly and efficiently, saving time and energy. Large: The ED 660 has a large capacity that enables high-volume drying, which is ideal for commercial and industrial laundry operations. Efficient: The 124000 BTU rating of the ED 660 ensures efficient drying, with high heat output that dries laundry quickly and effectively. Reliable: The ED 660 is built to last, with a robust construction that can withstand the demands of daily use.

Fast: The ED 660 features a nominally 24-minute cycle, which allows for fast drying times. This ensures that your laundry is dried quickly and efficiently, saving time and energy.

Large: The ED 660 has a large capacity that enables high-volume drying, which is ideal for commercial and industrial laundry operations.

Efficient: The 124000 BTU rating of the ED 660 ensures efficient drying, with high heat output that dries laundry quickly and effectively.

Reliable: The ED 660 is built to last, with a robust construction that can withstand the demands of daily use.

Flat Work Ironing Machines

GIRBAU PB5132 Flat Work Ironing Machines Quality: The Kinematic tensioning system patented by Girbau ensures permanent tensioning of the straps, providing a professional finish that’s hard to achieve with other ironers. Reliability: The machine’s hard-wearing features such as metal safety covers, machined steel roll, and temperature-resistant grease lubrication make it a reliable and long-lasting investment. Speed: With a speed range of 1 – 9 (3-30) m/min (ft/min), the GIRBAU PB5132 is a fast and efficient industrial ironer that can handle a large volume of laundry in a short period. The GIRBAU PB5132 Industrial Ironer is a reliable, efficient, and easy-to-maintain machine that produces professional results. Its intuitive controls, automatic speed adjustment, and ability to take advantage of heat energy make it a cost-effective solution for laundry businesses.

GIRBAU PB5132 Flat Work Ironing Machines

Quality: The Kinematic tensioning system patented by Girbau ensures permanent tensioning of the straps, providing a professional finish that’s hard to achieve with other ironers.

Reliability: The machine’s hard-wearing features such as metal safety covers, machined steel roll, and temperature-resistant grease lubrication make it a reliable and long-lasting investment.

Speed: With a speed range of 1 – 9 (3-30) m/min (ft/min), the GIRBAU PB5132 is a fast and efficient industrial ironer that can handle a large volume of laundry in a short period.

The GIRBAU PB5132 Industrial Ironer is a reliable, efficient, and easy-to-maintain machine that produces professional results. Its intuitive controls, automatic speed adjustment, and ability to take advantage of heat energy make it a cost-effective solution for laundry businesses.

Water Heater

AO Smith FCG-100 Gas-Fired Water Heater – 100 Gallons Per hour

High volume of hot water: The boiler is capable of providing a high volume of hot water at a consistent temperature, allowing for quick and efficient cleaning of laundry. Energy efficiency: Gas-fired boilers are known for their energy efficiency and can help reduce energy costs compared to other heating methods. Fast heating: Gas-fired boilers heat up quickly and can provide piping hot water in a matter of minutes, helping to increase productivity in a busy laundry setting. Reliable operation: Industrial gas-fired water boilers are designed to operate reliably and efficiently, with minimal maintenance required. Precise temperature control: With precise temperature control, the boiler can maintain a consistent water temperature of 70C, ensuring thorough cleaning of laundry.

High volume of hot water: The boiler is capable of providing a high volume of hot water at a consistent temperature, allowing for quick and efficient cleaning of laundry.

Energy efficiency: Gas-fired boilers are known for their energy efficiency and can help reduce energy costs compared to other heating methods.

Fast heating: Gas-fired boilers heat up quickly and can provide piping hot water in a matter of minutes, helping to increase productivity in a busy laundry setting.

Reliable operation: Industrial gas-fired water boilers are designed to operate reliably and efficiently, with minimal maintenance required.

Precise temperature control: With precise temperature control, the boiler can maintain a consistent water temperature of 70C, ensuring thorough cleaning of laundry.